Would you please electronic mail your Speak to information and facts to customersupport@ empiretoday.com so me may Get hold of you. You should location Corporate Business office HQ publish in the topic line of the e-mail.
I tend not to like people today and firms that refuse to confess They simply might be wrong and In this instance ARE Erroneous.
– I identified as customer support and anyone was sent To judge. He arrived, and assumes there was a cloth defect while in the trim. He also famous the put in task wasn't finished incredibly nicely as there are pencil marks and insufficient angle cuts in several parts of the trim.
We regret to listen to that you were being inconvenienced by a delay within your installation, and know that your get was cancelled, in case you keep on to obtain questions and/or issues remember to Call us at customersupport@ empire-today.com.
June 25, 2018 at seven:28 am There’s an staff Tony Butterfield, who was once within the Philadelphia industry and has because transferred into the San Diego industry, who’s instructing gross sales reps an unethical ways to gather the self gen bonus as sort of a means across the rules. If one particular employee Is that this unethical will make just one speculate how he is usually sincere and provides a buyer the most effective level rather than operating a fraud on them while around the phone with the sales rep coaching him/her along.
Through the work, I went upstairs to find out how they were being accomplishing and so they didn’t alter any of the existing padding in any of my closets. After i questioned why they said no need—why did I purchase padding????
I’ve contacted buyer guidance and whoever would remedy my calls over the past 2 months. I've placed above 16 calls and continue to have not obtained any resolution to our challenge. We had carpet set up in April and it absolutely was a awful sloppy occupation. We identified as a number of periods, eventually experienced another person appear take a look and consider pics and NO Comply with UP. I needed to chase. No person would return calls, they messed up quite a few appointment occasions after which you can spoke unprofessionally and insulted us about the cellphone.
Entirely unacceptable. Empire really should do an improved job making sure that their subcontractors are fantastic and have The task completed over the working day it can be promised.
Numerous planks were being replaced. We discovered that the initial planks were not as shinny as the new types but was advised the shinnyness would go away after a several months. The brand new planks stood out so poor that we contacted empire once more which time we ended up explained to that we would have to live with what was set up. It's not appropriate. I didn't pay $ten,000.00 to just settle with this particular. The new planks that were installed is in the course of our lounge and is rather apparent. The support ask for # is 1-2980377160. I want a connect with back again as quickly as possible.
(it’s been 3 times considering that they ended up there). We have now to maneuver into the house and might’t as the flooring and baseboards should be fixed. We've got folks seeking to acquire your home that we're shifting from so we're in bind until finally This is often all set. Nevertheless nobody will simply call us from the click here corporate and check out to take care of the specific situation. I desire I could include photos on This web site so Every person can see how lousy it's! Working with Empire Today has been a terrible nightmare!
.referred to as empire informed them that I would like a month to month state ment.The person was impolite and demanded a bigger payment than just what the agreement was for..now I obtain a letter from a collection company.I’m about to simply call our nearby news channel and tell my horror story about empire..now my credit rating is ruined at not fault of mine!
We’re sorry to listen to that you simply’re unhappy, and sincerely regret the inconvenience. We’ve Found your account, and more info we’ll be in connection with you quickly.
November six, 2017 at eleven:58 am We acquired a carpet for our lessen stage, a yr later on we commenced noticing carpet rolls so i identified as Empire Today to discover when they could have their installers return to tighten up the Area. The customer service agent gave me a confirmation number and explained to me that Steve Fulbright would contact me again to create an appointment with me to return out to begin to see the carpet.
I desire a day along with a established time for the next intended appointment and during the weekend because I'm able to’t manage waiting about all day for No-one to point out up or contact or simply return a call .